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Possible to turn off auto sleep feature?

#1
Hi everyone! 

I recently purchased this keyboard and I like it a lot. There is one thing that is very annoying about this keyboard is its auto-sleep feature. 
If I try to type after 3 mins, my computer completely freezes for a solid 10 secs and if I am watching a video or playing a game, my video beings to lag. 
This is totally ruining the user-experience for me! 

Is there a hot-fix for this or a software update to this off? Thanks in advance guys!
Reply

#2
(03-07-2020, 01:13 AM)griat Wrote: Hi everyone! 

I recently purchased this keyboard and I like it a lot. There is one thing that is very annoying about this keyboard is its auto-sleep feature. 
If I try to type after 3 mins, my computer completely freezes for a solid 10 secs and if I am watching a video or playing a game, my video beings to lag. 
This is totally ruining the user-experience for me! 

Is there a hot-fix for this or a software update to this off? Thanks in advance guys!


hi,
thank you for contacting us,

normally, our keyboard will not lead to your computer freeze or video lat, can you send us a video about your issue for helping us to do a further investigation, also, its auto-sleep feature is for preserve the power when in the Bluetooth mode, by the way, can you tell us your keyboard SN number ??
Reply

#3
(03-07-2020, 01:58 AM)abel Wrote:
(03-07-2020, 01:13 AM)griat Wrote: Hi everyone! 

I recently purchased this keyboard and I like it a lot. There is one thing that is very annoying about this keyboard is its auto-sleep feature. 
If I try to type after 3 mins, my computer completely freezes for a solid 10 secs and if I am watching a video or playing a game, my video beings to lag. 
This is totally ruining the user-experience for me! 

Is there a hot-fix for this or a software update to this off? Thanks in advance guys!


hi,
  thank you for contacting us,

  normally, our keyboard will not lead to your computer freeze or video lat, can you send us a video about your issue for helping us to do a further investigation, also, its auto-sleep feature is for preserve the power when in the Bluetooth mode, by the way, can you tell us your keyboard SN number ??
Hi Abel, thanks for the quick reply! 

I have the serial number for you, its 63BA050205Z01212.

Can you tell me your email so I can forward the video to you?

In the video, you can see that it took about 4-5 secs for the keyboard to respond and pause the video. It usually takes longer for the keyboard to respond. If I am doing some research and then typing, the delays get longer and longer.

Is there a possible fix for this?
Reply

#4
(03-07-2020, 03:24 AM)griat Wrote:
(03-07-2020, 01:58 AM)abel Wrote:
(03-07-2020, 01:13 AM)griat Wrote: Hi everyone! 

I recently purchased this keyboard and I like it a lot. There is one thing that is very annoying about this keyboard is its auto-sleep feature. 
If I try to type after 3 mins, my computer completely freezes for a solid 10 secs and if I am watching a video or playing a game, my video beings to lag. 
This is totally ruining the user-experience for me! 

Is there a hot-fix for this or a software update to this off? Thanks in advance guys!


hi,
  thank you for contacting us,

  normally, our keyboard will not lead to your computer freeze or video lat, can you send us a video about your issue for helping us to do a further investigation, also, its auto-sleep feature is for preserve the power when in the Bluetooth mode, by the way, can you tell us your keyboard SN number ??
Hi Abel, thanks for the quick reply! 

I have the serial number for you, its 63BA050205Z01212.

Can you tell me your email so I can forward the video to you?

In the video, you can see that it took about 4-5 secs for the keyboard to respond and pause the video. It usually takes longer for the keyboard to respond. If I am doing some research and then typing, the delays get longer and longer.

Is there a possible fix for this?
Hi,

the new software have
 been released.It can be used to upgrade the DK63.

You can download it on "IMPORTANT THREADS",

"DIERYA DK63 Software/driver have released".
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